Digital
The same attention, wherever you are.
At the office, at home or on the move, your employees reach a concierge who listens, by phone, text message, WhatsApp, Teams or from your own branded platform.
Digital concierge
A concierge, just a message away.
Web platform, SMS, WhatsApp, Teams or phone: a real adviser replies, on everyone’s favourite channel.
Real advisers
A human replies,
never a bot.On their channel
Every employee
picks their channel.24/7
In France
or abroad.
“Could you collect my suit before 6 pm?”
“Noted, it will be at the desk by 5 pm.”
“My train is cancelled, I’m stuck in Lyon.”
“Seat booked on the 6:04 pm train, ticket sent.”
“A table for four on Thursday evening?”
“Thursday 8 pm, confirmed.”
What changes
A real adviser behind every channel.
Behind every message, someone reads, answers and acts.
An adviser answers
They book, order, compare, chase a tradesman and let you know when it is sorted.
They know you
The adviser knows your company, its sites and what has already been done for the person writing.
One single place
Whatever the channel, the request reaches the same adviser. Nobody has to repeat themselves.
For whom
The teams the desk never sees.
The digital concierge complements the desk and serves those who never pass by it.
Working from home
The concierge stays reachable remotely and organises what needs doing at home: tradespeople, deliveries, childcare.
Personal life
On a site without a desk
Branches, satellite offices, scattered teams: the same services as at headquarters, without a desk, with a concierge within reach.
Design your concierge service
Day to day
From the everyday to the unexpected.
A table to book for Thursday evening, a suit to collect from the dry cleaner, a plumber to call out, a birthday gift to have delivered, a trip to organise from start to finish. And the unexpected: a cancelled train, a seat to find on the next one, a ticket to send back. The adviser takes the request as it comes and returns with a solution.
Requests touching on personal life are handled with the same discretion as at the desk. They are never reported to the employer.
The digital concierge needs no building work or fitting out: a launch announced internally, the channels opened, and the service begins. It can be combined with an on-site desk; the scoping is done with you, according to your sites, your headcount and your ways of working.
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