A luxury concierge service, under your brand.
Loyalty programmes most often rest on points, discounts and benefits that your clients compare with your competitors’. A concierge service changes register: it renders a service, at the moment it matters, and it is your brand that renders it. The yacht booked for the weekend, the jet found for an unplanned trip, the table obtained for a birthday: the member remembers it, and remembers it with your name.
Bonjour Léon places its advisers, its partners and its organisation at your disposal, under your brand. Your members talk to “the concierge” of your airline, your bank, your insurer or your brand; we work behind the scenes, with your tone, your rules and the channels you already offer: phone, messaging, app or client area. For your clients, it is you who answers.
Included in their package, with no limit of register.
The concierge service is for a specific segment: your best clients, a tier of your programme, the holders of a card or a premium offer. It is included in what they have chosen with you, and it has no imposed register: from the everyday, a table, a gift, a tradesperson, to the exceptional, a yacht, a jet, a villa for the summer, seats that can no longer be found.
Every request enriches the relationship: preferences, habits and important dates are recorded, within your confidentiality rules, so that the next time is simpler still. Moments together extend the relationship offline: private evenings, workshops, reserved sales, where our teams welcome your members in your name.
What your programme could look like.
For an airline, the concierge service can be offered to its best clients, included in their status: before a flight, during a stay, on arrival, an adviser books a yacht, a jet, a villa, a table, and stays reachable throughout the trip. The member has only one number to remember, your brand’s.
For a private bank, it can take the form of a dedicated line and an e-mail address open to clients of a given tier: bookings, travel, tickets, gifts, homes. The adviser knows the client and their habits; the bank receives a regular review by families of requests, without the detail of the exchanges.
For a brand, it can accompany a circle of loyal clients: invitations to private sales and workshops, access to events, thoughtful touches on key dates. It connects to your app or your client area, and your customer relations teams keep control of the tone and the scope.