Frequently asked questions
Your questions, our answers.
What we are asked most often before opening a concierge service. For everything else, a conversation is enough.
FAQ
Twelve questions, twelve answers.
What is a corporate concierge service?
A service set up by the company for its employees: a concierge, at a desk in the building or reachable remotely, takes care of everyday services (dry cleaning, barber, car wash, shoe repair, florist) and personal-life requests (childcare, tradespeople, moving house, travel). Events bring the headquarters to life through the year.
What is the difference between the on-site and the digital concierge?
On site, a concierge is present in your building, behind a desk, on the agreed days. Remotely, the same concierge is reachable by phone, text message, WhatsApp, Teams or from a platform in your colours. The two can be combined.
Who pays for the services?
The concierge service is set up by the company for its employees. Individual services (dry cleaning, massage, car wash, babysitter) are paid by the employee, at the rate negotiated by Bonjour Léon and displayed at the desk.
Are personal requests confidential?
Yes. What is entrusted to the concierge stays between the employee and them. The employer receives reviews by families of services and by volume, never the detail of requests.
What are the desk’s opening hours?
The hours when your employees pass by: in the morning, at lunchtime, at the end of the day. Days and hours are set with you at the scoping stage; outside them, the concierge stays reachable remotely.
What happens when the concierge is away?
Holidays and absences are covered: the desk stays open on the agreed days. It is one of our commitments.
Which cities do you work in?
Paris and the Paris region, Lyon, Marseille, Lille and Bordeaux, with concierges recruited locally. We have offices in Paris, Neuilly-sur-Seine and Marseille.
From what company size?
The form adapts to the site: a full-time desk for large headquarters, a desk on set days for medium-sized sites and firms, a digital concierge for scattered teams.
How long does it take to open?
The timetable depends on the form chosen and on recruiting the concierge. It is set with you at the scoping stage, after the meeting and the visit to your premises.
Is building work needed?
No. A spot for the desk is enough; we fit it out. The digital concierge needs no fitting out at all.
How are partners chosen?
Dry cleaners, barbers, tradespeople, producers: they are chosen in each city for the quality of their work, their reliability and their ability to come on site or to people’s homes at the agreed times, then followed over time.
Do you also offer a concierge service for our clients?
Yes. For brands, banks and insurers, the same organisation serves their members or their best clients, under their brand: that is our relationship marketing offer.
Going further
Three things to read.
The on-site concierge
A desk that reflects your headquarters, a concierge your employees know.
At the office
